Basics
Online orders are processed Monday through Friday, 1-2 business days of order placement, unless indicated in the product description. Orders placed between 1 p.m. ET Friday through 11:59 p.m. ET Sunday will be processed the following Monday. On occasion, an order may be placed on hold. In that event, we will contact you within one business day to gather the information we need to expedite the order. If we attempt to contact you and do not receive a response after five business days, we reserve the right to cancel your order.
Payment Options
We accept American Express, Visa, MasterCard and PayPal. Sales tax will be charged when applicable. International customers must use a valid international credit card. If the credit card cannot be verified as belonging to the person placing the order, the order will not be processed.
Sales Tax
Sales tax will be charged when applicable.
Promo Codes
■Only one code may be used per order.
■Certain items (including all sale items) are excluded from special offers.
■Codes may not be applied after an order is processed.
Order Online
Placing an order is easy. Simply follow these steps:
■Add an item to your shopping bag by clicking "add item" on the item's product detail page.
■When you have finished shopping, click the "my bag" button at the top of the page.
■You will be shown your basket for review.
■Click "proceed to check out."
■On the login page new customers should click the "create account."
■Repeat customers should enter their email address in the "login" box and their password in the "password" box. Press "login".
■Complete the next 3 steps by entering all required information.
■On step 4, you will be presented with all your order information.
■Click the "confirm" button to submit the order.
■You will know that your order has gone through when you receive the "thank you" page with your order number.
■If you have not received this page, please contact Customer Service at 855.243.1330.
■Please be advised that once an order is confirmed, you cannot make changes to the order online.
Order by Phone
Call anytime Monday through Friday, 9 a.m. to 5 p.m. (PST) at 855.243.1330.